Blue Cross & Blue Shield of R.I. covers triage calls with specialists with no member cost share

Blue Cross & Blue Shield of R.I. covers triage calls with specialists with no member cost share

PROVIDENCE – Blue Cross & Blue Shield of Rhode Island announced in a press release it will extend coverage to telephonic triage by most specialist providers and waive member copays and deductibles for these calls. This policy change will allow for members to get the care they need at a lower cost and in their own homes.

“As the state’s largest health insurer, we are in a unique position to lead efforts to ensure our members continue to have access to high-quality, affordable healthcare during this public health crisis,” said Kim Keck, BCBSRI president and CEO. “The action we’re taking today recognizes the importance of uninterrupted care for high-risk patients and the benefit of keeping these individuals home whenever possible to avoid potential exposure to COVID-19.”

Coverage for specialist triage calls extends through April 3. BCBSRI will then reassess based on the COVID-19 public health crisis. The policy change applies to Medicare Advantage members and to commercial (fully insured) customers.

Earlier this month, BCBSRI announced it would waive member copays and cost shares for diagnostic testing related to COVID-19 consistent with CDC guidelines. BCBSRI is also waiving prior authorization and referral requirements for testing and treatment of COVID-19. Further, the company previously announced it would allow members to fill prescriptions earlier than the standard 30 days, reimburse participating primary care providers and behavioral health providers for telephonic triage without member cost sharing, and expand coverage for telephonic behavioral health services.

Visit bcbsri.com/coronavirus.